We will measure and monitor performance against our service commitments and standards by:
- recording and acting on feedback or complaints about our service
- conducting an annual survey of stakeholders and clients
- regularly reviewing the terms and effectiveness of the JAS-ANZ service charter.
We will monitor our stakeholder feedback as a measure of our compliance with the service standards set out in the service charter. We will maintain a client feedback register to help us identify any problems in service delivery or in areas where changes could be made, so that we can work towards improvement.