Service charter

JAS-ANZ has developed and published a service charter which clearly articulates what our stakeholders can expect of us, and what behaviours we expect from our stakeholders.

We will measure and monitor performance against our service commitments and standards by:

  • recording and acting on feedback or complaints about our service
  • conducting an annual survey of stakeholders and clients
  • regularly reviewing the terms and effectiveness of the JAS-ANZ service charter.

We will monitor our stakeholder feedback as a measure of our compliance with the service standards set out in the service charter.  We will maintain a client feedback register to help us identify any problems in service delivery or in areas where changes could be made, so that we can work towards improvement.