The Information Technology Service Management Systems certification scheme was developed to support certification of an organisation’s service management system (SMS) to ISO/IEC 20000-1 – Information technology - Service management - Part 1: Service management system requirements. Compliance with ISO/IEC 20000-1 is aimed at improving service management through providing requirements for the design, transition, delivery and improvement of services, thereby providing value for both the customer and the service provider.

The requirements for Certification Bodies providing this type of certification is based on ISO/IEC 17021-1, with additional requirements being documented in ISO/IEC 20000-6 – Information technology – Service management – Part 6: Requirements for bodies providing audit and certification of service management systems.  This document adds some additional requirements around the competence of certification body personnel and audit planning and implementation

Benefits

• Demonstrates capability for the design, transition, delivery and improvement of IT services that fulfill service requirements.

Scheme owner

International Organization for Standardization (ISO).

More information

An application pack, application form and other relevant material is not available on this site. These documents are available through our SharePoint portal. If you are a body that we currently accredit, you can access this information through the Share CAB Portal. If you are a new applicant, please complete an application enquiry form. Once this form is submitted, the Secretariat will provide you with a temporary username and password for the portal.  For other stakeholders please submit your inquiry through the online feedback form.