Emotional Intelligence

Emotional Intelligence for Auditors and Assessors

AUD $660 (incl. GST) (Online course)

AUD $990 (incl. GST) (Facilitator delivered course)

On completion of the course, you will receive a Certification of Completion.

Delivery format: Online

Time for completion: Approximately 4-5 hours

Price: AUD $660 (incl. GST) for Australian purchasers

           AUD $600 (excl. GST) for purchasers outside Australia

Emotional intelligence is now considered as important, if not more important, than technical knowledge and skills in the workplace. Emotional intelligence is defined as a set of competencies demonstrating the ability an individual has to recognise their behaviours, moods and impulses and to manage them best according to the situation. It is also the ability to use social skills to understand the emotions of others and use this information to support communication and relationships.

This course is designed for auditors and assessors to understand and strengthen their own emotional intelligence to be able to more effectively manage the interactions and communications with clients and colleagues.

At the conclusion of this course, participants will be able to:

  1. Demonstrate an understanding of the principles of emotional intelligence,
  2. Apply emotional intelligence in an audit through self-awareness and social skills,
  3. Identify the impact of own emotions on others during an audit,
  4. Use emotional intelligence to maximise personal performance on audit,
  5. Communicate effectively with clients including managing conflict, and
  6. Provide constructive feedback.

This course is suitable for auditors and assessors from a range of professions.

The course is available as an online-only course and as a facilitator-led course with virtual training sessions. More information on each format is available HERE.