FAQ

Applying for JAS-ANZ Accreditation

How Certification and Inspection Bodies apply for JAS-ANZ accreditation. Read more...

Import Requirements

How do I find out if a product needs to be certified before being imported and offered for sale? Read more...

Certification Check

How can I see if an organisation is certified to a particular standard? Read More...

Getting Certified

How do I go about getting a product or organisation certified? Read More...

HS Part 1 - Common Requirements

This Human Services (HS) Scheme is based on ISO/IEC 17065:2012; Requirements for bodies certifying products, processes and services.  This international standard introduces recognised world’s best practice for the structure and operation of a 3rd party certification body certifying providers of human services.

Improving audit efficiency and reliability

This HS Scheme consists of a family of interconnected Schemes to enable improved efficiencies and reliability in the certification of service providers.  Improved efficiencies and reliability are derived from standardising requirements to the greatest extent possible.

Each of the Parts to this Scheme was developed by a specialist JAS-ANZ Technical Committee consisting of a broad and balanced representation of significantly interested parties.

Part 1 of this Scheme establishes the common requirements for the other Parts of this Scheme but is not being used in isolation of another Part.  For example an application for accreditation to Part 2 will include an application for Part 1 unless the applicant is already accredited by JAS-ANZ for another Part of the HS Scheme.

Part 2 (and onwards) provide the minimum additional requirements for the scope of that Part, except that where a conflict arises between Part 1 and another Part, the requirements in the other Part take precedence.

Improving the effectiveness of certification audits

Whilst audit efficiency and reliability can be derived from scheme design, audit effectiveness is primarily derived from the content of the Service Standards.

The Service Standards used by the various Parts of this Scheme have been developed by the Scheme Owner with broad sector consultation.  Service Standards should be sharply focused on the service requirements and enable the service outcomes to be demonstrated using criteria that can be objectively and consistently assessed.

Many service providers will already have a quality management system certified to ISO 9001.  A certified quality management system should consistently provide services that meet customer and applicable regulatory requirements.  However the effective implementation of ISO 9001 relies heavily on the organisation’s commitment to adequately resource the management of the system.

Service providers with an ISO 9001 management system will benefit greatly from developing their processes to better reflect the expected outcomes of the Service Standards referenced in the relevant Parts of this Scheme.

Please read all appropriate accreditation requirements and when ready provide a completed application (with signatures, appropriate application fee, and documentation set) for review.

Accreditation Criteria

The Accreditation Manual contains the Conditions of Accreditation, the Accreditation Procedures and the Fee Schedule. The Accreditation Manual can be provided on request from This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

ISO/IEC 17065, Conformity assessment – Requirements for bodies certifying products, processes and services - available from your national standards writing body

Additional accreditation criterion as prescribed in the relevant Parts of this Scheme.

Policies

The Policies that are described in the relevant Parts of this Scheme.

Application Documents

Additional application documents as described in the relevant Parts of this Scheme.

Accreditation Process

The accreditation process is described in the relevant Parts of this Scheme.

Advisory Notes

The Advisory Notes that are contained in the relevant Parts of this Scheme.

Other information

This page is written for certification bodies interested in gaining accreditation for the certification of organisations providing Human Services.

Organisations providing Human Services should contact an accredited Human Services certification body to enquire about certification.  A list of accredited Human Services certification bodies can be obtained from the JAS-ANZ register.

If you require further information please contact us.